About Us
The Ordinary provides skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils to customers in the United States. Our goal is a clear, dependable shopping experience with straightforward product information and support.
Our Service Commitments
- Free standard shipping on every U.S. order and tracking after shipment.
- Clear processing, delivery, return, exchange, and payment information.
- Responsive customer care during the service hours stated below.
- Product specifications, care guidance, and safety information based on the applicable product listing.
Policies and Support
Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.
Merchant and Customer Care Information
Store name: The Ordinary
Contact email: support@theordlinary.shop
Phone: 3302686725
Physical and return address: 2101 Ocana Ave, Long Beach, CA 90815, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).